SHIPPING POLICY

Free and Insured Shipping

Memory Paws offers free standard shipping and shipment protection on eligible orders to destinations available at checkout. If a different shipping charge applies, it will be disclosed before payment.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. High-demand periods, address verification, payment review, product availability, or other exceptional circumstances may extend processing time.

You will receive an order confirmation after purchase and, when available, a shipping confirmation with tracking information after dispatch. Tracking activity may take several business days to update.

Estimated Delivery

The estimated delivery window shown at checkout, on the product page, or in the shipping confirmation is an estimate and not a guaranteed delivery date. International delivery may take longer because of carrier delays, customs processing, weather, peak seasons, or events outside our reasonable control.

If we cannot ship within the timeframe stated at purchase, we will provide an updated estimate and any cancellation or refund option required by applicable law.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact noodlely.store@gmail.com immediately if you notice an error. We cannot guarantee changes once fulfillment begins.

If an order is returned because of an incorrect or incomplete address, refusal, failure to collect, or other customer-caused delivery issue, additional shipping fees may apply before reshipment. Refunds, if approved, may exclude non-recoverable shipping and return costs to the extent permitted by law.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. Unless checkout expressly states that these amounts are included, the recipient is responsible for them. Memory Paws does not control customs processing or related charges.

Lost, Damaged, or Stolen Packages

If tracking has not updated for an unusual period, the package arrives damaged, or you believe it was lost, contact noodlely.store@gmail.com promptly with your order number and relevant photos or information. We will investigate with the carrier or shipping-protection provider.

Shipping protection is subject to investigation and approval. It does not cover an incorrect address supplied by the customer, delivery refusal, failure to collect a package, customs seizure caused by prohibited imports, or fraudulent claims. A package marked delivered is not automatically considered lost; customers should first check the delivery location, household members, neighbors, and the local carrier.

Approved claims may be resolved through replacement or refund, depending on the circumstances and applicable coverage.

Split Shipments

Orders containing multiple products may arrive in separate packages. When available, separate tracking information will be provided. You will not be charged additional standard shipping solely because an order is split.

Contact

For shipping assistance, contact noodlely.store@gmail.com